FAQ

The Answers You Need

CAN I REGISTER FROM IRAN, NORTHERN KOREA OR RUSSIA?

We strictly comply with the legislation in the field of sanctions. Our work is carried out in accordance with the EU, UN and OFAC sanctions lists.

ARE THERE ANY RESTRICTIONS ON THE AMOUNT OF TRANSACTIONS?

Limits apply to payment card top-ups, with a minimum amount of 10 EUR and a maximum of 10,000 EUR. There are no limits for deposits and withdrawals made via bank transfer. A single exchange operation should not exceed 50,000 EUR.

DO YOU REQUIRE SUPPORTING DOCUMENTS FOR THE TRANSACTIONS?

We strictly comply with AML legislation and related regulations. We have the right to request documents confirming purpose of the operation, the source of funds or source of your wealth.

ARE YOU A MEMBER OF THE TAXPAYER DATA EXCHANGE SYSTEM?

Our company is not a member of the taxpayer data exchange system.

IS IT POSSIBLE TO MAKE A DEAL WITHOUT A CONTRACT/REGISTRATION?

Exchange operations are available through the customer section, which is accessible only to registered and fully verified clients.

CAN A THIRD PARTY RECEIVE / TRANSFER FUNDS?

Deposits and withdrawals of funds are carried out only from authorized payment accounts opened on the client’s name. Transfers from/to third parties are not possible and strictly prohibited.

CAN THE TRANSFER BE DECLINED?

All transactions are verified through a blockchain monitoring solution. We reserve the right to refuse any transaction for internal or security reasons.

HOW CAN I OPEN A CRYPTOCURRENCY EXCHANGE ACCOUNT?

To open a cryptocurrency exchange account, you need to fill up pre-approval form.

DO YOU HAVE A SUPPORT TEAM?

Our Support Team is ready to help you whenever you need assistance. Simply contact us, and a member of our staff will respond shortly.

ARE THERE ANY HIDDEN FEES?

All fees are clearly indicated in advance before order confirmation, and we do not charge any hidden fees.

WHERE CAN I FIND TARIFFS AND RATES?

We do not charge any additional fees for exchange operations. However, some payment methods may be subject to extra fees imposed by external providers. All applicable fees can be reviewed before placing an order. Considering the high volatility of cryptocurrencies, the transaction rate is fixed online at the moment the exchange request is executed.

IS EQUICOM LICENCED/AUTHORISED AND REGULATED?

Equicom Online s.r.o., registration number 09830740, is authorised to provide services related to virtual assets, including the purchase, sale, exchange, storage, administration on behalf of another, transfer, or brokerage of the purchase or sale of a virtual asset.

The company fulfils its obligations in accordance with the Act on Certain Measures against the Legalization of Proceeds from Crime and Terrorist Financing.

FAQ: FAQ