Last updated: 21/10/2025

 

1. General Provisions

1.1. This Agreement is made between the equicom online s.r.o. (“Company”) and the Client (“Client”).
1.2. This Agreement sets the main terms and conditions for using the Company’s Services. By registering an Account and using the Services, the Client accepts these Terms.
1.3. The relationship between the Company and the Client is also governed by applicable laws and regulations, any additional agreements or annexes, and the principles of fairness and good practice.
1.4. The Company provides Services related to virtual assets in accordance with the laws of the Czech Republic.

 

2. Amendments to the Terms

2.1. The Company may amend these Terms at any time, including due to changes in law or regulation, security reasons, or adjustments to the Services.
2.2. Unless otherwise required by law, amendments will take effect 14 days after publication on the Website. At its discretion, the Company may also notify the Client by email. By continuing to use the Services, the Client accepts the amended Terms.
2.3. Questions may be directed to the Company’s Support Team at [Support Email].
2.4. By registering an Account and using the Services, the Client confirms that they have not been solicited outside the European Economic Area (EEA) and are engaging with the Company on their own initiative.

 

3. Registration and Creation of the Account

3.1. A Client who wishes to use the Services must register an Account.
3.2. An Account is personal and may only be used by the Client. Each Client may hold only one Account.
3.3. If the Company suspects multiple Accounts, it may close them without notice.
3.4. This Agreement takes effect when the Client accepts the Terms electronically and is valid for an indefinite period.
3.5. To register, the Client must be at least 18 years old.
3.6. The Company does not provide Services in countries subject to financial sanctions (UN, EU, OFAC, FATF) or to designated individuals restricted under applicable policies.
3.7. The Client must provide accurate information during registration and update it as needed. The Client is responsible for losses caused by inaccurate or outdated data.
3.8. The Client must complete identity verification before using the Services, which may include submitting personal identification documents such as a passport or ID card.
3.9. The Company may request additional identification or documents at any time.
3.10. Once verification is complete, the Company will notify the Client by email.
3.11. By registering an Account, the Client consents to verification of their personal data and documents.

 

4. Legal Age and Restricted Territories

4.1. The Services are available only to individuals who are at least 18 years old or of legal age in their jurisdiction. The Client represents and warrants that they meet this requirement.
4.2. The Services are available only in countries permitted under the Company’s policy. Residents or citizens of prohibited jurisdictions may not use the Services.
4.3. The Client may not use the Services in any jurisdiction where they are restricted or prohibited by law.
4.4. The Company does not provide legal advice regarding jurisdictional restrictions. The Client is solely responsible for ensuring legality of use in their jurisdiction.

 

5. Prices and Settlement

5.1. Through the Website, the Client may purchase virtual assets from the Company and store them in a wallet provided by the Company.
5.2. The rate at which the Company sells virtual assets is determined by the Company, as described in Section 6.
5.3. Use of the Services is subject to successful completion of the KYC process. The Company may retain such data for future use.
5.4. The minimum order size for purchases with a payment card is 10 EUR, and the maximum is 10,000 EUR. Changes to these limits take effect immediately upon publication on the Website.
5.5. The Company charges a fee of 5 EUR for wire transfers and between 1.5% and 5.5% for debit/credit card payments, depending on the card type. All fees are displayed before order confirmation. By confirming the order, the Client accepts the applicable fees.
5.6. After successful registration and payment, the Company will deliver the purchased virtual assets to the Client’s wallet.
5.7. The Company may reverse or refuse any order or transaction at its discretion, including in cases of insufficient liquidity or unfavorable market conditions.
5.8. The Company may set limits on purchases or sales of virtual assets (for example, per day or per month) and may change these limits at any time.
5.9. The Company may reverse or refuse any transaction even after funds or virtual assets have been debited from the Client’s Account. In such cases, the Company may issue a refund or request correction of the order.
5.10. Orders are executed at the rate displayed before confirmation.
5.11. Exchange operations are based on Company rates and no additional hidden fees are applied.
5.12. The Client acknowledges that identity verification must be completed before access to exchange Services.

 

6. Market Rates of Virtual Assets

6.1. All virtual asset sale prices are quoted in fiat currency as determined by the Company.
6.2. The Client understands that virtual asset prices displayed on the Website are accurate only at the moment they are shown due to volatility. The final price is set at the time of order confirmation.
6.3. The Client acknowledges that the final transaction price may be higher or lower than the previously displayed rate and that such fluctuations are beyond the Company’s control.

 

7. Term and Termination

7.1. This Agreement is valid for an indefinite period.
7.2. If terminated by either party, any remaining balance will be returned to the Client’s verified payment account, provided it is not a third-party account. The Company may withhold disputed funds until resolution.

 

8. Usage of Account

8.1. The Client may access their Account online using their credentials. The Client must create a strong password and set up two-factor authentication (2FA) at first login. The Client is fully responsible for keeping credentials secure.
8.2. The Company is not liable for losses resulting from incorrect data provided by the Client during transactions.
8.3. If funds are mistakenly credited to the Client’s Account, the Company may withdraw them without the Client’s consent. The Client must return funds received by mistake.
8.4. The Client confirms that all incoming funds are from legitimate sources and agrees not to use the Services for illegal purposes. The Company is not responsible for losses resulting from risks inherent to virtual assets.
8.5. Any actions carried out by the Client while logged into their Account are considered authorized by the Client.
8.6. Payment operations are initiated by submitting an electronic order in the Company’s system.
8.7. If an Account limit is reached, the Company may request additional steps from the Client.
8.8. If funds are insufficient, the Company may cancel the order.

 

9. Funding and Transactions

9.1. To complete an order, the Client must load funds into their Account using a supported payment method. Deposits from third-party accounts are prohibited. The Client may be required to verify ownership of the payment method.
9.2. The timing of fund loading depends on third-party providers, and the Company does not guarantee processing times.
9.3. The Company has the right to record and store all orders and transaction information. Such records may be shared with authorities when required by law.
9.4. The Company may refuse to execute an order if there are doubts about its legitimacy or the documents provided.
9.5. The Company may request documentation to prove the lawful source of funds before executing a payment order.
9.6. The Company has the right to suspend or cancel an order if required by law or due to external factors beyond its control.
9.7. If the Company refuses to execute an order, it will notify the Client unless notification is prohibited by law.
9.8. The Company will not execute orders if the funds are restricted by legal measures, including freezes or limitations.
9.9. If funds are returned for reasons beyond the Company’s control, the returned amount will be credited back to the Client’s Account. Fees for the original order are non-refundable.
9.10. The Client’s transactions are monitored. The Client must provide any requested information within three working days. Failure to do so may result in suspension or termination of Services.
9.11. The Company may review withdrawal transactions to reduce risks and prevent money laundering. Suspicious transactions may be refused.
9.12. Only payment methods specified by the Company may be used.
9.13. All exchanges of virtual assets carried out through the Company are final. Refunds are not accepted except as set out in these Terms.

 

10. Orders, Cancellations, Withdrawals and Refunds

10.1. A payment or order is considered authorized once the Client confirms it using their credentials, password, 2FA, or another secure method. Once confirmed, it is final and cannot be revoked by the Client.
10.2. Top-up payments are final and non-reversible. The Client may withdraw unused fiat funds to their own verified account via the Client interface. Withdrawals to third-party accounts are not allowed.
10.3. Purchases of virtual assets are final and non-refundable. The Company is under no obligation to repurchase virtual assets. At its sole discretion, the Company may buy back assets at the current rate minus fees.
10.4. Refunds apply only to fiat funds mistakenly sent to the Company or to orders that cannot be completed. Refunds do not apply to virtual asset purchases, whether from the Company or third parties.
10.5. The Company may request supporting documents before processing a withdrawal or refund.
10.6. The Company may cancel or refuse withdrawals or refunds if fraud, illegal activity, or breach of these Terms is suspected.
10.7. Payments by card may take up to 72 hours to settle.
10.8. Refunds or withdrawals will be processed within seven business days after approval, once the Client has submitted all required documentation.
10.9. The Client is responsible for any fees related to refunds or withdrawals, including bank or transfer fees.

 

11. Prohibited Activities

11.1. The Client must not violate these Terms or any applicable law, including anti-money laundering and counter-terrorist financing regulations.
11.2. The Client must not provide false, misleading, or incomplete information, refuse cooperation during investigations, or engage in illegal or fraudulent activities.
11.3. The Client must not use the Services in a way that harms the Company, other Clients, or third parties.
11.4. The Client must not share, sell, or disclose their passwords, authentication codes, or other security details to third parties.
11.5. The Client must not access the Services from jurisdictions where use of virtual assets or these Services is prohibited by law.
11.6. Anonymous or unverified Accounts are not permitted.
11.7. The Client must reimburse the Company for any losses, penalties, or fines caused by their violation of this Agreement.

 

12. Notifications and Communication

12.1. The Client agrees to receive notifications, statements, and updates from the Company by email or through the Website.
12.2. The Company may change its fees or commissions by giving at least 30 days’ notice, unless shorter notice is required due to changes imposed by third parties (e.g., banks, payment providers).
12.3. The Client must check their email regularly and keep their contact details updated to ensure receipt of notifications.
12.4. The Client must notify the Company of any changes to their name, address, or other contact details within ten working days.
12.5. The Client must immediately notify the Company in case of theft or loss of identity documents, login credentials, or payment instruments.
12.6. Notices are considered delivered once sent to the Client’s registered email address, even if the Client fails to read them.

 

13. Suspension and Termination

13.1. The Company may, without prior notice, suspend transfers, suspend all or part of the Services, limit Account access, freeze disputed funds, suspend operations, or refuse Services and return funds to the original sender.
13.2. If funds from a primary sender are frozen and the Client fails to provide required documents or information, the Company may return such funds to the sender.
13.3. The Company may suspend Services if it has reasonable suspicion of money laundering, terrorist financing, fraud, or other criminal activity, and may maintain the suspension until the suspicion is resolved.
13.4. The Client may request to block their Account if credentials or payment instruments are stolen, lost, or used without authorization.
13.5. The Client may terminate this Agreement by providing 30 days’ written notice. Any remaining balance will be returned to the Client’s verified payment account.
13.6. The Company may terminate this Agreement if no activity occurs in the Client’s Account for more than one year.
13.7. The Company may immediately terminate the Agreement if the Client commits a serious breach, including fraud, use of false documents, or violation of AML/CTF obligations.
13.8. Termination does not release the Client from obligations incurred prior to termination.

 

14. Confidentiality and Data Protection

14.1. Both parties must protect technical, commercial, and personal information obtained during execution of this Agreement. The Client may not share the Company’s confidential information without prior written consent.
14.2. If the Client loses their Account password, they must immediately notify the Company or reset it themselves. The Company is not responsible for losses resulting from failure to notify.
14.3. Upon receiving notice of lost or stolen credentials, the Company will suspend access to the Account until new credentials are set.
14.4. The Client is responsible for securing their email address and login credentials used to access the Services. All actions carried out using valid credentials are deemed authorized by the Client.
14.5. Email communications between the Company and the Client may be used as evidence in case of disputes.
14.6. The Company processes personal data in accordance with applicable data protection laws and its Privacy Policy, which forms an integral part of these Terms.

 

15. Liability of the Parties

15.1. Each party is liable for losses caused by its breach of this Agreement.
15.2. The Company is only liable for direct damages caused by its material breach of this Agreement. The Company is not liable for indirect or consequential damages, including lost profits.
15.3. The Company does not guarantee uninterrupted operation of the Website or Services, as performance may be affected by external factors beyond its control.
15.4. The Company is not liable for unauthorized transactions if the Client has failed to protect their login credentials or other security features.
15.5. The Company is not responsible for:

• transfers made from the Client’s Account if credentials were compromised due to the Client’s negligence,

• errors or delays caused by banks, payment systems, or blockchain networks,

• lawful termination or suspension of Services,

• losses resulting from the volatility of virtual assets.

15.6. The Client is responsible for the accuracy of all data provided to the Company and for any losses resulting from errors, misuse of credentials, or failure to secure their Account.

15.7. Neither party is liable for failure to perform obligations caused by force majeure (e.g., natural disasters, war, strikes, government restrictions, or internet outages). The Client must notify the Company of such circumstances within ten days.

 

16. Risks

16.1. The Client acknowledges and accepts all risks related to the use of virtual assets and the Services.
16.2. The Client confirms that such risks are acceptable given their financial situation and investment objectives.
16.3. The Client understands that virtual assets are highly volatile and may lose value at any time. Unlike traditional currencies backed by governments or commodities, virtual assets are based on technology and market trust.
16.4. The Company does not provide investment or financial advice. The Client makes independent decisions when using the Services.
16.5. The Client acknowledges that their Account or wallet may be suspended and that the Company is not responsible for losses during such suspension.
16.6. The Company is not liable for price fluctuations or market disruptions. If Services are suspended during a disruption, prevailing rates upon resumption may differ significantly from pre-disruption rates.

 

17. Disputes

17.1. The Company aims to resolve disputes amicably and encourages Clients to contact it directly in case of issues.
17.2. Complaints may be submitted by email and must include all relevant details and supporting documents. If the Company does not already possess such documents, the Client must provide them.
17.3. The Company will respond to complaints within 30 days, unless a different timeframe is required by law.
17.4. If the Client is not satisfied with the Company’s response, they may pursue legal remedies in accordance with Section 18.

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18. Final Provisions

18.1. Section titles are for convenience only and do not affect the interpretation of this Agreement.
18.2. The Client is solely responsible for complying with their own tax obligations arising from the use of virtual assets. The Company has no responsibility for the Client’s tax reporting.
18.3. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.4. References, linked documents, and annexes form an integral part of this Agreement and apply to the Client when they use the respective Services.
18.5. This Agreement is governed by the laws of the Czech Republic. Any disputes shall be resolved by the competent courts of the Czech Republic.

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19. Form of the Terms

19.1. These Terms in digital form are legally equivalent to a written agreement between the Client and the Company.
19.2. By accepting these Terms online, including by clicking “I Agree” or registering an Account, the Client gives legally binding consent to this Agreement.